Terms & Conditions

Terms and Conditions

Effective Date: 31 July 2026

Welcome to Mahal Khas Palace. These Terms and Conditions apply to all accommodation reservations and services booked through our website, enquiry forms or official booking channels.

Guests are requested to read these Terms and Conditions carefully before confirming a booking or making any payment.

1. Booking Confirmation

A booking will be considered confirmed only after:

  • The required payment has been received
  • The booking details have been verified
  • A confirmation has been issued by Mahal Khas Palace

Submitting an enquiry does not guarantee room availability or confirm a reservation.

Room availability and rates may change until the booking is confirmed.

2. Booking Information

Guests must provide correct and complete information while making a booking, including:

  • Guest name
  • Mobile number
  • Email address
  • City
  • Number of guests
  • Required booking dates

Mahal Khas Palace will not be responsible for any issue caused by incorrect or incomplete information provided by the guest.

Guests should carefully verify the booking dates, room details, number of guests and payment amount before confirming the booking.

3. Rates and Payment

Room rates, packages and other charges will be communicated at the time of booking.

A booking will be confirmed only after receipt of the required payment.

Any additional services requested during the stay will be charged separately.

The guest is responsible for paying all charges relating to the booking and services used during the stay.

4. Identification at Check-In

All adult guests may be required to present a valid government-issued photo identification at the time of check-in.

The name on the identification document should match the name provided during booking.

Check-in may be refused if the guest does not provide the required identification or if the booking information is found to be incorrect.

5. Room Occupancy

The number of guests staying in a room must not exceed the permitted room occupancy.

Any additional guest will be allowed only after approval from Mahal Khas Palace and may be subject to additional charges.

Guests must provide correct information regarding the number of adults and children included in the booking.

6. Cancellation and Refund

All bookings made with Mahal Khas Palace are non-refundable.

Once a booking is confirmed and payment has been received, no refund will be provided if the guest cancels the booking for any reason.

If a booking is cancelled by the guest, the complete amount paid will be retained as cancellation charges.

No refund or adjustment will be provided in case of:

  • Guest cancellation
  • No-show
  • Early departure
  • Reduction in the number of rooms
  • Reduction in the number of guests
  • Non-use of any service included in the booking

Guests are requested to review the complete Cancellation and Refund Policy before making payment.

7. Change of Booking Date

A request to change the booking date may be considered subject to:

  • Room availability
  • Availability on the requested new date
  • Applicable rates for the new date
  • Seasonal price differences
  • Written confirmation from Mahal Khas Palace

A change of booking date is not guaranteed.

If the rate for the new date is higher, the guest will be required to pay the difference.

A request for a date change does not create any right to receive a refund.

8. No-Show

If the guest does not arrive on the confirmed check-in date, the booking will be treated as a No-Show.

The complete booking amount will be retained, and no refund, credit or adjustment will be provided.

9. Pet Policy

Pets are not allowed anywhere on the Mahal Khas Palace premises.

Guests are requested not to bring pets inside:

  • Guest rooms
  • Restaurants
  • Lawns
  • Courtyards
  • Banquet or event areas
  • Any other area of the property

If a guest arrives with a pet, Mahal Khas Palace may be unable to provide check-in or accommodation.

In such a case, the amount paid will remain non-refundable according to the Cancellation and Refund Policy.

10. Guest Conduct

Guests are expected to behave respectfully and avoid causing inconvenience to other guests, employees or visitors.

The following activities are not permitted:

  • Damage to the property or its facilities
  • Disturbance, nuisance or excessive noise
  • Threatening, abusive or inappropriate behaviour
  • Use of rooms or property areas for unauthorised activities
  • Bringing dangerous or prohibited items onto the property
  • Any activity that may affect the safety, comfort or privacy of others

Mahal Khas Palace may refuse service or ask a guest to leave the property in case of serious misconduct, safety concerns or violation of these Terms and Conditions.

No refund will be provided in such cases.

11. Damage to Property

Guests are responsible for any damage caused by them or by any person included in their booking.

The guest may be charged for:

  • Damage to rooms, furniture or fixtures
  • Loss of property items
  • Excessive cleaning
  • Damage to heritage areas
  • Damage caused by negligence or misuse

The amount charged will depend on the actual repair, replacement or cleaning cost.

12. Personal Belongings

Guests are responsible for the safety of their personal belongings, valuables, luggage and documents.

Mahal Khas Palace will not be responsible for any loss, theft, misplacement or damage caused by the guest’s negligence.

Guests are advised not to leave valuable items unattended.

13. Property Facilities and Services

Facilities and services are subject to availability, maintenance requirements and operational conditions.

Certain areas or services may be temporarily unavailable due to:

  • Maintenance work
  • Safety requirements
  • Private events
  • Operational requirements
  • Circumstances beyond the control of Mahal Khas Palace

Reasonable efforts will be made to minimise inconvenience to guests.

14. Cancellation by Mahal Khas Palace

If Mahal Khas Palace is unable to provide a confirmed booking due to reasons under its control, the guest may be offered:

  • An alternative booking date, or
  • A refund of the amount received for the affected booking

The available option will be communicated to the guest.

15. Events Beyond Our Control

Mahal Khas Palace will not be responsible for any delay, cancellation or interruption caused by events beyond its reasonable control, including:

  • Natural disasters
  • Floods, earthquakes or extreme weather conditions
  • Government restrictions or orders
  • Curfews or lockdowns
  • War, terrorism or civil disturbance
  • Fire or major technical failure
  • Any other unavoidable event beyond the control of Mahal Khas Palace

If Mahal Khas Palace is unable to provide the confirmed accommodation or service due to such an event, the guest may be offered an alternative booking date or a refund of the amount paid for the affected service.

If Mahal Khas Palace remains open and the confirmed accommodation or service is available, but the guest is unable to travel or reach the property, the standard non-refundable cancellation policy will apply.

16. Bookings Through Other Platforms

Bookings made through a travel website, travel agent or another booking platform may also be subject to the terms and conditions displayed by that platform.

Guests should contact the respective booking platform directly regarding any modification, cancellation or booking-related request.

17. Website Information

Mahal Khas Palace makes reasonable efforts to keep its website information, photographs, descriptions and rates accurate.

Photographs displayed on the website are for representation purposes. The appearance, layout, furniture or view of an allocated room may vary.

Rates, services and facilities may be updated without prior notice.

18. Privacy

Personal information submitted by guests will be handled according to the Mahal Khas Palace Privacy Policy.

Guests are requested to review the Privacy Policy before submitting an enquiry or booking information.

19. Acceptance of Terms

By confirming a booking or making any payment, the guest confirms that they have:

  • Read these Terms and Conditions
  • Understood the Cancellation and Refund Policy
  • Accepted the Pet Policy
  • Verified their booking details
  • Agreed to follow the property rules

20. Contact Information

For booking-related questions, please contact:

Mahal Khas Palace
Maharaja Surajmal Road, Lohagarh Fort
Gopalgarh, Bharatpur, Rajasthan – 321001, India

Email: bookings@mahalkhaspalace.com