Privacy Policy
Effective Date: 31 July 2026
Mahal Khas Palace respects the privacy of its guests, visitors and users. This Privacy Policy explains how we collect, use, protect and manage the personal information submitted through our website, online enquiry forms and advertisements.
By submitting your information, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following personal information:
- Name
- Mobile number
- Email address
- City
We collect only the information voluntarily submitted by you through our enquiry forms or other official communication channels.
2. Purpose of Collecting Information
Your personal information may be used for the following purposes:
- To respond to your enquiry
- To understand your accommodation, wedding, event, dining or other service requirements
- To provide relevant information about Mahal Khas Palace
- To share room availability, prices, packages or quotations
- To assist with reservations and booking-related requirements
- To maintain records of enquiries
- To improve our services and guest support
- To comply with applicable legal requirements
Your information will not be used for any unrelated purpose without your permission.
3. Consent
By submitting your personal information through our website, enquiry form or advertisement, you give Mahal Khas Palace permission to use the submitted information for responding to and managing your enquiry.
You may withdraw your consent at any time by sending a request to:
support@mahalkhaspalace.com
Withdrawal of consent will not affect any action already completed before receiving your request.
4. Sharing of Personal Information
Mahal Khas Palace does not sell, rent, trade or share your personal information with any third party.
Your information is used only by authorised representatives of Mahal Khas Palace for handling your enquiry, reservation or requested service.
Personal information may be disclosed only where it is legally required by a court, government authority or applicable law.
5. Data Protection and Security
Mahal Khas Palace takes reasonable security measures to protect your personal information from:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Unauthorised disclosure
- Accidental destruction
Access to personal information is restricted to authorised persons who require it for legitimate business purposes.
Although reasonable safety measures are followed, no online system can be guaranteed to be completely secure.
6. Data Retention
We retain your personal information only for as long as it is reasonably required to:
- Respond to your enquiry
- Complete a reservation or requested service
- Maintain necessary business records
- Resolve complaints or disputes
- Fulfil applicable legal requirements
When the information is no longer required, it may be securely deleted or anonymised.
7. Your Rights
Subject to applicable Indian laws, you may request Mahal Khas Palace to:
- Provide details of the personal information held about you
- Correct inaccurate or incomplete information
- Update your personal information
- Withdraw your consent
- Delete your personal information
- Stop using your information for further enquiries or communication
- Address a complaint regarding the handling of your information
We may request reasonable information to confirm your identity before completing a correction or deletion request.
Certain records may be retained where required by applicable law or in relation to an existing booking, payment, complaint or legal matter.
8. Children’s Privacy
Our online enquiry forms are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information directly from children. Information concerning a child must be submitted by their parent or lawful guardian where required for a family booking or guest service.
9. Accuracy of Information
You are responsible for ensuring that the information submitted by you is correct, complete and current.
You may request correction of your information by contacting Mahal Khas Palace.
10. Links to Other Websites
Our website may contain links to external websites for general information or convenience.
Mahal Khas Palace is not responsible for the privacy practices, security or content of any external website. Users are advised to review the privacy policy of the relevant website before submitting personal information.
11. Legal Compliance
This Privacy Policy is governed by the applicable laws of India, including relevant provisions of:
- The Information Technology Act, 2000
- Applicable rules issued under the Information Technology Act, 2000
- The Digital Personal Data Protection Act, 2023, as and when applicable
- Other applicable privacy and data-protection laws, rules and government directions
12. Changes to This Privacy Policy
Mahal Khas Palace may update this Privacy Policy when required due to changes in its services, business practices or applicable laws.
Any updated policy will be published on this page along with the revised effective date.
13. Privacy Complaints and Requests
For correction, consent withdrawal, deletion or any complaint regarding your personal information, please contact:
Mahal Khas Palace
Maharaja Surajmal Road, Lohagarh Fort,
Gopalgarh, Bharatpur, Rajasthan – 321001, India
Email: support@mahalkhaspalace.com
14. Governing Law and Jurisdiction
This Privacy Policy shall be governed by the laws of India.